{"id":194,"date":"2026-03-27T18:24:19","date_gmt":"2026-03-27T15:24:19","guid":{"rendered":"https:\/\/getcoachup.com\/?page_id=194"},"modified":"2026-03-27T19:06:38","modified_gmt":"2026-03-27T16:06:38","slug":"subscription-billing-policy","status":"publish","type":"page","link":"https:\/\/getcoachup.com\/tr\/subscription-billing-policy\/","title":{"rendered":"Subscription & Billing Policy"},"content":{"rendered":"
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Last updated:<\/strong> March 2026<\/p>

This Subscription & Billing Policy explains how subscriptions, billing, and payments work when using CoachUp<\/strong> (“CoachUp”, “we”, “our”, or “us”).
By subscribing to CoachUp services, you agree to the terms described in this policy.<\/p>

\u00a0<\/p>

1. Subscription Plans<\/h2>

CoachUp offers subscription-based services designed for gyms, studios, and fitness professionals.
Subscription plans may include different features, usage limits, and pricing tiers.<\/p>

Details about available plans and pricing are displayed on the Pricing page.<\/p>

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2. Free Trial<\/h2>

CoachUp offers a 14-day free trial<\/strong> for new customers.
During the trial period, users can explore platform features without being charged.<\/p>

  • The free trial begins when an account is created.<\/li>
  • No charges are applied during the trial period.<\/li>
  • At the end of the trial period, continued use of paid features requires an active subscription.<\/li><\/ul>

    \u00a0<\/p>

    3. Billing Cycle<\/h2>

    CoachUp subscriptions are billed on a monthly basis<\/strong>.
    By subscribing, you authorize recurring monthly charges according to your selected plan.<\/p>

    • Billing occurs at the beginning of each billing cycle.<\/li>
    • Subscription fees are charged automatically unless canceled.<\/li>
    • Users are responsible for maintaining valid payment information.<\/li><\/ul>

      \u00a0<\/p>

      4. Payment Methods<\/h2>

      Payments are processed through secure third-party payment providers.
      CoachUp does not store full payment card details.<\/p>

      Accepted payment methods may include:<\/p>

      • Credit cards<\/li>
      • Debit cards<\/li>
      • Other supported payment methods<\/li><\/ul>

        \u00a0<\/p>

        5. No Refund Policy<\/h2>

        All payments made to CoachUp are non-refundable<\/strong>.
        We do not provide refunds for:<\/p>

        • Unused subscription periods<\/li>
        • Partial billing cycles<\/li>
        • Unused features<\/li>
        • Early cancellation<\/li><\/ul>

          Users are encouraged to use the free trial period to evaluate the Services before subscribing.<\/p>

          \u00a0<\/p>

          6. Subscription Cancellation<\/h2>

          Users may cancel their subscription at any time.
          Cancellation requests will take effect at the end of the current billing cycle.<\/p>

          • Access to paid features continues until the billing period ends.<\/li>
          • No refunds will be issued after cancellation.<\/li><\/ul>

            \u00a0<\/p>

            7. White-Label (Custom-Branded) Services<\/h2>

            CoachUp offers optional custom-branded (white-label)<\/strong> mobile applications as an additional service.
            White-label services are subject to separate pricing and agreements.<\/p>

            • White-label services are billed separately from standard subscriptions.<\/li>
            • Additional setup fees may apply.<\/li>
            • Custom branding requires submission of logo and branding materials.<\/li>
            • Publishing to app stores may require additional processing time.<\/li><\/ul>

              \u00a0<\/p>

              8. Failed Payments<\/h2>

              If a payment fails, CoachUp may:<\/p>

              • Retry the payment automatically<\/li>
              • Notify the account owner<\/li>
              • Suspend access to premium features<\/li>
              • Restrict account access until payment is completed<\/li><\/ul>

                \u00a0<\/p>

                9. Changes to Pricing<\/h2>

                CoachUp reserves the right to modify subscription pricing.
                Any changes will be communicated in advance.<\/p>

                Updated pricing will apply to future billing cycles.<\/p>

                \u00a0<\/p>

                10. Taxes<\/h2>

                Applicable taxes may be added to subscription fees depending on your location and local regulations.
                Users are responsible for paying any required taxes.<\/p>

                \u00a0<\/p>

                11. Account Suspension or Termination<\/h2>

                CoachUp reserves the right to suspend or terminate accounts that violate platform terms or fail to maintain payment obligations.<\/p>

                \u00a0<\/p>

                12. Contact Us<\/h2>

                If you have any questions regarding subscriptions or billing, please contact us:<\/p>

                • Email: info@getcoachup.com<\/li>
                • Website: https:\/\/getcoachup.com<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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