{"id":3,"date":"2026-03-27T08:21:56","date_gmt":"2026-03-27T08:21:56","guid":{"rendered":"https:\/\/getcoachup.com\/?page_id=3"},"modified":"2026-03-27T19:06:31","modified_gmt":"2026-03-27T16:06:31","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/getcoachup.com\/tr\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Last updated:<\/strong> March 2026

Welcome to CoachUp<\/strong> (“CoachUp”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web platform, and mobile applications (collectively, the “Services”).<\/p>

By accessing or using CoachUp, you agree to the collection and use of information in accordance with this Privacy Policy.<\/p>

\u00a0<\/p>

1. Information We Collect<\/h2>

We collect several types of information to provide and improve our Services.<\/p>

Personal Information<\/h3>

We may collect the following personal information:<\/p>

  • Full name<\/li>
  • Email address<\/li>
  • Phone number<\/li>
  • Date of birth<\/li>
  • Gender<\/li>
  • Profile photo<\/li>
  • Address information<\/li>
  • Emergency contact details<\/li><\/ul>

    This information may be collected when you:<\/p>

    • Create an account<\/li>
    • Update your profile<\/li>
    • Subscribe to a membership<\/li>
    • Contact support<\/li><\/ul>

      \u00a0<\/p>

      Fitness & Usage Data<\/h3>

      CoachUp may collect fitness-related and usage data, including:<\/p>

      • Workout history<\/li>
      • Exercise performance<\/li>
      • Personal records (PRs)<\/li>
      • Body measurements<\/li>
      • Progress photos<\/li>
      • Nutrition plans<\/li>
      • Attendance logs<\/li>
      • QR check-in records<\/li>
      • Goals and achievements<\/li><\/ul>

        \u00a0<\/p>

        Device Information<\/h3>

        We may automatically collect certain device information, including:<\/p>

        • Device type<\/li>
        • Operating system<\/li>
        • IP address<\/li>
        • Browser type<\/li>
        • Device identifiers<\/li>
        • App usage statistics<\/li><\/ul>

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          Payment Information<\/h3>

          If payments are processed through third-party providers, CoachUp does not store full payment card details.
          Payment information is handled securely by trusted third-party payment processors.<\/p>

          \u00a0<\/p>

          2. How We Use Your Information<\/h2>

          We use collected information for the following purposes:<\/p>

          • To provide and maintain our Services<\/li>
          • To manage user accounts<\/li>
          • To process memberships and subscriptions<\/li>
          • To manage bookings and reservations<\/li>
          • To send notifications and reminders<\/li>
          • To improve platform functionality<\/li>
          • To generate analytics and reports<\/li>
          • To provide customer support<\/li>
          • To detect and prevent fraud or misuse<\/li><\/ul>

            \u00a0<\/p>

            3. Sharing of Information<\/h2>

            We do not sell personal information. However, we may share information in the following situations:<\/p>

            • With gym owners and administrators who manage your membership<\/li>
            • With service providers assisting with hosting, analytics, or payment processing<\/li>
            • To comply with legal obligations<\/li>
            • To protect the rights and safety of CoachUp users<\/li><\/ul>

              \u00a0<\/p>

              4. Data Storage and Security<\/h2>

              We implement appropriate technical and organizational security measures to protect your personal data.
              These measures include encryption, secure authentication systems, and access control mechanisms.<\/p>

              However, no method of transmission over the Internet is completely secure.
              We cannot guarantee absolute security.<\/p>

              \u00a0<\/p>

              5. Data Retention<\/h2>

              We retain your information only as long as necessary to provide our Services and comply with legal obligations.
              When your account is deleted, your data may be securely removed or anonymized.<\/p>

              \u00a0<\/p>

              6. Cookies and Tracking Technologies<\/h2>

              CoachUp uses cookies and similar technologies to improve user experience and analyze platform usage.
              Cookies may be used to:<\/p>

              • Maintain login sessions<\/li>
              • Store preferences<\/li>
              • Analyze website traffic<\/li>
              • Improve platform performance<\/li><\/ul>

                You can manage cookie settings through your browser preferences.<\/p>

                \u00a0<\/p>

                7. Third-Party Services<\/h2>

                CoachUp may use third-party services such as:<\/p>

                • Payment processors<\/li>
                • Analytics tools<\/li>
                • Cloud hosting providers<\/li>
                • Push notification services<\/li><\/ul>

                  These third parties have their own privacy policies governing their use of data.<\/p>

                  \u00a0<\/p>

                  8. Custom-Branded (White-Label) Applications<\/h2>

                  CoachUp may offer custom-branded mobile applications for gyms and fitness businesses.
                  When using custom-branded apps, personal data may be processed on behalf of the gym or business operating the branded application.<\/p>

                  The gym or business using the white-label application may act as the data controller, while CoachUp acts as the data processor.<\/p>

                  \u00a0<\/p>

                  9. Children’s Privacy<\/h2>

                  CoachUp does not knowingly collect personal information from children under the age of 13.
                  If we become aware that personal information from a child has been collected without parental consent, we will take steps to remove that information.<\/p>

                  \u00a0<\/p>

                  10. Your Data Protection Rights<\/h2>

                  Depending on your location, you may have the following rights:<\/p>

                  • Access your personal data<\/li>
                  • Correct inaccurate data<\/li>
                  • Request deletion of your data<\/li>
                  • Restrict processing<\/li>
                  • Request data portability<\/li>
                  • Withdraw consent<\/li><\/ul>

                    To exercise these rights, please contact us using the information below.<\/p>

                    \u00a0<\/p>

                    11. International Data Transfers<\/h2>

                    Your information may be transferred to and processed in countries outside your country of residence.
                    We ensure appropriate safeguards are in place to protect your data.<\/p>

                    \u00a0<\/p>

                    12. Changes to This Privacy Policy<\/h2>

                    We may update this Privacy Policy from time to time.
                    Updates will be posted on this page with a revised “Last updated” date.<\/p>

                    \u00a0<\/p>

                    13. Contact Us<\/h2>

                    If you have any questions about this Privacy Policy, please contact us:<\/p>

                    • Email: info@getcoachup.com<\/li>
                    • Website: https:\/\/getcoachup.com<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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