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KVKK Disclosure

Personal Data Protection Disclosure (KVKK Compliance)

Last updated: March 2026

This Personal Data Protection Disclosure has been prepared by CoachUp (“CoachUp”, “we”, “our”, or “us”) in accordance with applicable data protection laws, including the Turkish Personal Data Protection Law No. 6698 (“KVKK”).

This document explains how personal data is collected, processed, stored, and protected when using our website, web platform, and mobile applications (collectively, the “Services”).

 

1. Data Controller

CoachUp acts as the Data Controller for personal data processed within the scope of our Services.

For any inquiries regarding personal data processing, you may contact us using the details below:

  • Email: info@getcoachup.com
  • Website: https://getcoachup.com

 

2. Personal Data We Collect

Within the scope of our Services, CoachUp may collect and process the following categories of personal data:

  • Identity information (name, surname)
  • Contact information (email address, phone number)
  • Profile information (date of birth, gender, profile photo)
  • Address information
  • Emergency contact details
  • Workout and fitness performance data
  • Body measurements and progress data
  • Nutrition and training records
  • Attendance and QR check-in logs
  • Membership and payment records
  • Usage and device information

 

3. Methods of Collecting Personal Data

Personal data may be collected through the following methods:

  • Account registration forms
  • Mobile applications
  • Website usage
  • Membership and booking transactions
  • QR check-in systems
  • Customer support communications
  • Automatically collected system logs

 

4. Purposes of Processing Personal Data

Personal data is processed for the following purposes:

  • Providing and maintaining Services
  • Managing memberships and subscriptions
  • Scheduling workouts and appointments
  • Processing payments and financial records
  • Managing attendance and facility access
  • Providing customer support
  • Improving system functionality
  • Generating reports and analytics
  • Ensuring platform security
  • Complying with legal obligations

 

5. Legal Basis for Processing Personal Data

Personal data is processed based on one or more of the following legal grounds:

  • User consent
  • Performance of contractual obligations
  • Compliance with legal requirements
  • Legitimate interests of CoachUp

 

6. Transfer of Personal Data

Personal data may be transferred to third parties when necessary for service delivery.
These third parties may include:

  • Cloud hosting providers
  • Payment processing services
  • Analytics service providers
  • Technical support providers
  • Authorized gym administrators

All data transfers are carried out with appropriate technical and administrative safeguards.

 

7. Storage and Protection of Personal Data

Personal data is stored securely using modern security technologies.
We implement appropriate measures including:

  • Secure authentication systems
  • Access control mechanisms
  • Encryption technologies
  • Monitoring and logging systems

 

8. Data Retention Period

Personal data is stored only for as long as necessary to fulfill the purposes outlined in this disclosure or to comply with legal obligations.

When the retention period expires, personal data is securely deleted, destroyed, or anonymized.

 

9. Rights of Data Subjects

Under applicable data protection laws, including KVKK, users have the right to:

  • Learn whether personal data is processed
  • Request information about processed data
  • Learn the purpose of data processing
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Object to unlawful data processing
  • Request compensation for damages resulting from unlawful processing

Requests regarding personal data rights may be submitted via email.

 

10. Updates to This Disclosure

CoachUp reserves the right to update this disclosure when necessary.
Changes will be published on this page with a revised “Last updated” date.

 

11. Contact Information

If you have questions regarding personal data protection, please contact us:

  • Email: info@getcoachup.com
  • Website: https://getcoachup.com