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Terms of Service

Last updated: March 2026

Welcome to CoachUp (“CoachUp”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, web platform, mobile applications, and related services (collectively, the “Services”).

By accessing or using CoachUp, you agree to be bound by these Terms. If you do not agree with these Terms, you may not use the Services.


1. Use of Services

CoachUp provides a digital platform designed to help gyms, studios, and fitness professionals manage operations, workouts, memberships, and related services.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity under your account.
  • You agree not to misuse the platform or attempt unauthorized access.

2. Account Registration

To access certain features, you may be required to create an account.

You agree that:

  • All information you provide is accurate and up to date.
  • You will keep your login credentials secure.
  • You will notify us immediately of any unauthorized use of your account.

3. User Roles and Responsibilities

CoachUp supports different user roles, including gym administrators, coaches, and members. Each user role has different permissions and responsibilities.

Gym administrators are responsible for managing member data and ensuring lawful use of the Services.


4. Subscriptions and Payments

Some features of CoachUp may require paid subscriptions. Subscription terms will be provided at the time of purchase.

  • Subscriptions may renew automatically unless canceled.
  • Fees are billed according to the selected subscription plan.
  • Failure to pay may result in suspension of Services.
  • Refund policies may vary depending on the subscription agreement.

5. Custom-Branded (White-Label) Applications

CoachUp may offer custom-branded mobile applications for gyms and businesses. Clients using white-label services are responsible for:

  • Providing accurate branding materials.
  • Ensuring lawful use of brand assets.
  • Complying with app store requirements.
  • Maintaining appropriate user data policies.

CoachUp reserves the right to refuse or remove branding that violates legal or platform policies.


6. Acceptable Use

You agree not to use CoachUp to:

  • Engage in unlawful or fraudulent activity.
  • Upload malicious software or harmful content.
  • Attempt to gain unauthorized access to systems.
  • Interfere with platform performance.
  • Misuse personal data or violate privacy rights.

7. Data and Privacy

Your use of CoachUp is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of your data as described in our Privacy Policy.


8. Intellectual Property

All content, software, branding, and materials available through CoachUp are the property of CoachUp or its licensors.

You may not:

  • Copy, reproduce, or distribute platform content.
  • Reverse engineer or attempt to extract source code.
  • Use CoachUp branding without written permission.

9. Service Availability

We strive to maintain reliable access to the Services. However, we do not guarantee uninterrupted or error-free operation.

Services may be temporarily unavailable due to:

  • Maintenance activities
  • System upgrades
  • Technical issues
  • External factors beyond our control

10. Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms.
  • You fail to make required payments.
  • Your use poses a security risk.
  • Your actions negatively impact other users.

You may terminate your account at any time by contacting support.


11. Limitation of Liability

CoachUp shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use the Services.

This includes, but is not limited to:

  • Loss of data
  • Business interruptions
  • Loss of revenue
  • Service downtime

12. Disclaimer

CoachUp provides software tools for fitness management. We do not provide medical, health, or fitness advice. Users should consult qualified professionals for medical or health-related decisions.


13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Services constitutes acceptance of updated Terms.


14. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws in your jurisdiction.


15. Contact Information

If you have questions regarding these Terms, please contact us:

  • Email: info@getcoachup.com
  • Website: https://getcoachup.com