Last updated: March 2026
Welcome to CoachUp (“CoachUp”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web platform, and mobile applications (collectively, the “Services”).
By accessing or using CoachUp, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our Services.
Personal Information
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Profile photo
- Address information
- Emergency contact details
This information may be collected when you:
- Create an account
- Update your profile
- Subscribe to a membership
- Contact support
Fitness & Usage Data
CoachUp may collect fitness-related and usage data, including:
- Workout history
- Exercise performance
- Personal records (PRs)
- Body measurements
- Progress photos
- Nutrition plans
- Attendance logs
- QR check-in records
- Goals and achievements
Device Information
We may automatically collect certain device information, including:
- Device type
- Operating system
- IP address
- Browser type
- Device identifiers
- App usage statistics
Payment Information
If payments are processed through third-party providers, CoachUp does not store full payment card details.
Payment information is handled securely by trusted third-party payment processors.
2. How We Use Your Information
We use collected information for the following purposes:
- To provide and maintain our Services
- To manage user accounts
- To process memberships and subscriptions
- To manage bookings and reservations
- To send notifications and reminders
- To improve platform functionality
- To generate analytics and reports
- To provide customer support
- To detect and prevent fraud or misuse
3. Sharing of Information
We do not sell personal information. However, we may share information in the following situations:
- With gym owners and administrators who manage your membership
- With service providers assisting with hosting, analytics, or payment processing
- To comply with legal obligations
- To protect the rights and safety of CoachUp users
4. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal data.
These measures include encryption, secure authentication systems, and access control mechanisms.
However, no method of transmission over the Internet is completely secure.
We cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to provide our Services and comply with legal obligations.
When your account is deleted, your data may be securely removed or anonymized.
6. Cookies and Tracking Technologies
CoachUp uses cookies and similar technologies to improve user experience and analyze platform usage.
Cookies may be used to:
- Maintain login sessions
- Store preferences
- Analyze website traffic
- Improve platform performance
You can manage cookie settings through your browser preferences.
7. Third-Party Services
CoachUp may use third-party services such as:
- Payment processors
- Analytics tools
- Cloud hosting providers
- Push notification services
These third parties have their own privacy policies governing their use of data.
8. Custom-Branded (White-Label) Applications
CoachUp may offer custom-branded mobile applications for gyms and fitness businesses.
When using custom-branded apps, personal data may be processed on behalf of the gym or business operating the branded application.
The gym or business using the white-label application may act as the data controller, while CoachUp acts as the data processor.
9. Children’s Privacy
CoachUp does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information from a child has been collected without parental consent, we will take steps to remove that information.
10. Your Data Protection Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Request data portability
- Withdraw consent
To exercise these rights, please contact us using the information below.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
We ensure appropriate safeguards are in place to protect your data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@getcoachup.com
- Website: https://getcoachup.com
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